Please note that there is currently a very high level or custom orders being processed we do try and turn these around within a week of purchase.

Here at Ella Masters studio we try and get your orders out within 1-3 days depending on the item. gA lot of work is printed to order so this has to be factored in and can take upto 2 weeks.

If you want your order tracked or next day delivery please email me at and we can get that arranged for you at a cost. All items are sent via first class with Royal Mail.

Returns Policy

We currently don't accept returns we also do not offer refunds on commissions as this is personalised work and can take a few weeks to arrive due to high demand 

My item appears to be lost in the post what should I do?

Contact us via the contact form above. A lot the time are items are sent by standard Royal mail first class and can take up to 5 days uk 2 weeks world wide) these can not be tracked once they have left the post office, if you are wanting to be able to track your order or need it by a certain time please emails us and let us know this can be added to the order. I am not liable for any lost post as once it has left me and is in the system its Royal Mail responsibility, but I will always do my best to accommodate when I can.

There are return addresses attached to the order and if any addresses are attached to your order wrong when order often the item will be sent back to me and I will contact you for an alternative address.  


Please note that once you have purchased a custom illustration you must send your photo/names/dates to this is completely up to the customer and refunds are not offered on custom illustrations please check the commission section for more info.